Refund policy
ALIARA 90-DAY MONEY-BACK GUARANTEE
Returns & Refunds Policy
OUR GUARANTEE
We stand behind every Aliara product. If you are not completely satisfied with your purchase within 90 days, we will refund your money with no questions asked.
Our extended 90-day guarantee allows sufficient time for you to experience the full benefits of Aliara collagen sheets before making a final decision about the product.
HOW TO START A RETURN
To initiate a return, please contact us at contact@aliara.store with the following information:
- Your order number
- Reason for return
- Photos of the product (if applicable)
We will respond within 24 business hours with instructions for proceeding with your return.
ELIGIBILITY REQUIREMENTS
To qualify for our 90-day money-back guarantee, your item must meet the following conditions:
- Return must be initiated within 90 days of purchase
- Item must be in original condition (unopened and unused is preferred, though not required)
- Original packaging must be included (or in substantially original condition)
- Proof of purchase (receipt or order confirmation) must be provided
Please note that even if you have opened and used the product, you may still qualify for a refund. We understand that results vary from person to person. Please contact us to discuss your specific situation.
RETURN SHIPPING
Once your return has been approved, we will:
- Send you a prepaid return shipping label via email
- Provide instructions for packing your item securely
- Accept your package at any authorized shipping location
- Inspect and process your refund within 5-7 business days of receipt
Your refund will be issued to your original payment method.
PROCESSING YOUR REFUND
After we receive and inspect your return:
- Approved refunds will be processed within 5-7 business days
- Your financial institution may require an additional 5-10 business days to post the refund to your account
- Total refund timeline: Up to 15 business days from approval
If more than 15 business days have passed since we approved your return, please contact us at contact@aliara.store with your order number so we can investigate the delay.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Perishable goods (food, flowers, or plants)
- Hazardous materials or flammable items
- Items damaged due to misuse (excluding manufacturing defects)
- Custom or personalized products
- Sale items or clearance merchandise
- Gift cards
If you have questions about whether your specific item is eligible for return, please contact us at contact@aliara.store.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product:
- Contact us within 48 hours of receiving your order
- Provide photographs of the damage
- We will send a replacement or issue a full refund at your request
There is no need to return the damaged item. We will address the issue directly.
EXCHANGES
If you prefer to exchange your item for a different product rather than receive a refund:
- Return your original item according to our standard return process
- Once your return has been approved, place a new order for the replacement item
- We will refund your original purchase
- Your new item will ship promptly
EUROPEAN UNION CUSTOMERS
Customers in the European Union have the right to cancel or return orders within 14 days of receipt for any reason without justification, in accordance with EU consumer protection regulations.
Your item must meet the following conditions:
- The item must be in the same condition as received (unopened, unused, with original tags and packaging)
- Proof of purchase (receipt or order confirmation) must be provided
- Return shipping will be covered by us
This 14-day cooling-off period is in addition to our standard 90-day money-back guarantee.
CONTACT US
For questions regarding our returns policy or to initiate a return, please contact:
Email: contact@aliara.store Response Time: 24 business hours Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
We are committed to ensuring your satisfaction. If you have any concerns or questions, we are here to assist you.
WHY WE OFFER A 90-DAY GUARANTEE
We are confident in the quality and efficacy of Aliara products. Our extended guarantee reflects our commitment to customer satisfaction and our belief in the value of our products.
Most customers observe visible improvements in skin appearance within 7 to 14 days of consistent use. The 90-day timeframe provides ample opportunity for you to experience meaningful results and determine whether Aliara is the right choice for your needs.
SUMMARY OF RETURN POLICY TERMS
Return Window: 90 days from purchase
Condition Required: Original condition preferred
Return Shipping: Prepaid return label provided
Refund Processing: 5 to 7 business days after receipt
Bank Processing Time: 5 to 10 additional business days
Contact Information: contact@aliara.store
Your satisfaction is our priority.