Shipping policy

ALIARA SHIPPING POLICY

PROCESSING TIME

All orders are processed within 1 to 3 business days from the date of purchase. Processing time does not include weekends or holidays.

During this period, your order is carefully inspected, packed, and prepared for shipment. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

DELIVERY TIME

Once your order has been shipped, delivery typically takes 7 to 12 business days, depending on your location within the United States.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on factors including:

  • Your geographic location
  • Shipping carrier availability
  • Weather conditions
  • Customs processing (for international orders, if applicable)
  • Public holidays and carrier schedules

SHIPPING LOCATIONS

Aliara currently ships to addresses within the United States, including all 50 states and U.S. territories.

For international shipping inquiries, please contact us at contact@aliara.store.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery location and order weight.

Free shipping is available on all orders over $45 within the continental United States. Standard shipping is available for orders under $45.

Expedited shipping options may be available for select locations. Please check at checkout for available options and corresponding costs.

TRACKING YOUR ORDER

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information
  • A link to track your package in real time

You can use this tracking number to monitor your package's progress from our facility to your doorstep.

SHIPPING CARRIERS

We use reputable shipping carriers to deliver your orders. Carriers may include:

  • United States Postal Service (USPS)
  • UPS
  • FedEx

The specific carrier used will depend on your location and the shipping method selected.

DELIVERY CONFIRMATION

Packages are delivered to the address provided at checkout. We recommend providing a complete and accurate address to ensure successful delivery.

If you need to change your shipping address after placing your order, contact us immediately at contact@aliara.store. Address changes may not be possible if your order has already shipped.

DELAYED SHIPMENTS

Aliara is not responsible for shipping delays caused by:

  • Carrier delays or errors
  • Weather conditions
  • Natural disasters or events beyond our control
  • Customs processing (for international shipments)
  • Address issues or delivery obstacles

If your order does not arrive within the estimated timeframe, please contact us at contact@aliara.store with your order number and tracking information so we can investigate.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or does not arrive within 15 business days of shipment, please contact us immediately at contact@aliara.store with:

  • Your order number
  • Photos of the damaged package (if applicable)
  • Your tracking number

We will investigate and either send a replacement or issue a full refund at our discretion.

RISK OF LOSS

Once your order has been transferred to the carrier, title and risk of loss pass to you. We recommend choosing a signature confirmation or insured shipping option if you are concerned about package security.

INTERNATIONAL SHIPPING

Aliara does not currently offer standard international shipping. However, we may be able to accommodate special requests.

For international shipping inquiries, please contact us at contact@aliara.store to discuss options and pricing.

HOLIDAY SHIPPING

During peak holiday periods, processing and delivery times may be longer than usual. We will notify you of any anticipated delays at the time of purchase.

Orders placed during holiday periods are subject to extended processing times. Please plan accordingly and allow additional time for delivery.

CONTACT US

For questions about shipping, tracking, or delivery, please contact us at:

Email: contact@aliara.store Response Time: 24 business hours Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

SUMMARY

Processing Time: 1 to 3 business days Delivery Time: 7 to 12 business days (depending on location) Shipping Cost: Calculated at checkout (free shipping on orders over $45) Tracking: Provided via email after shipment Carriers: USPS, UPS, or FedEx

Your satisfaction is our priority. We work diligently to ensure your order arrives safely and on time.